Bonus Terms and Conditions

These terms apply to every bonus, free spin, cashback payment, prize and promotional credit we add to your account with us. They form part of our general terms and conditions, which continue to apply in full.

Individual promotions carry their own rules, published wherever the offer appears. Those rules apply in addition to this page, and where the two do not agree, the rules of the individual offer take priority for that offer.

We hold a gaming licence and we verify the age, identity and payment details of every account before promotional funds or winnings are paid out. It is your responsibility to check that you meet the conditions of an offer before you claim it. To take part in a promotion, all of the following must be true:

• You are aged 18 or over, and you are able to confirm this when we carry out a verification check.
• You hold one account only, registered in your own name and with your own details.
• You are resident in a country we accept players from, and you are not covered by a self-exclusion.
• Your account is in good standing, with no open restrictions and no outstanding checks.
• Where the offer requires a deposit, you pay in using a payment method held in your own name.

Most offers need an action from you before they are credited. Some are added automatically once a qualifying deposit lands, while others ask you to opt in, enter a code, or place a qualifying bet first.

1. Go through the full rules of the offer, including any minimum deposit, qualifying period and wagering requirement.
2. Opt in where the offer asks for it, before you deposit or place a qualifying bet.
3. Enter the bonus code exactly as shown, where one is given, at the point set out in the cashier.
4. Make a qualifying deposit of at least the minimum stated in the offer, using an accepted payment method.
5. Check your balance once the bonus has been credited, and tell us straight away if the amount does not match the offer.

Bonus funds are credited after the qualifying action has been completed and any checks have cleared. We cannot apply a promotion to a deposit already made, to a bet that has already settled, or after an offer has closed.

Only one bonus is normally active at a time. Where you already hold a bonus with an unmet wagering requirement, a further offer may be held in your account until the first one is finished or has expired.

A wagering requirement is the total amount you need to stake before funds from a bonus, or winnings from free spins, can be withdrawn. The multiple that applies, the funds it is calculated on and the time you have to meet it are set out in the rules of each offer.

Games do not all count in the same way. Some contribute in full, some in part, and some are excluded from wagering altogether, as listed in the rules of the offer. Stakes on an excluded game may not count towards the requirement.

Your balance is held as cash funds and bonus funds. Where both are present, stakes are taken in the order shown in the cashier, and withdrawals are paid from cash funds only.

Once a wagering requirement has been met in full, any remaining bonus funds, up to the maximum conversion stated in the offer, become cash funds and can be withdrawn under our normal withdrawal and verification rules. We may remove a bonus, and any winnings attached to it, in the following cases:

• The wagering requirement is not completed within the period stated in the offer.
• You withdraw cash funds while a wagering requirement is still open, and the offer says that doing so forfeits the bonus.
• The bonus expires unused, or free spins are not played within the period stated in the offer.
• You close your account, take a time-out or self-exclude while a bonus is still active.
• Verification checks are not completed, or the details you have given us cannot be confirmed.

Forfeiting a bonus does not affect your own deposited funds, which remain available to play with or to withdraw. If you would like a bonus taken off your account before you start playing it, our support team can usually arrange this on request.

Promotions are offered for ordinary play by individual players. Where we identify play designed only to secure a promotional advantage rather than to play the games, we may withhold or remove the bonus and any winnings from it, and restrict or close the account.

What counts as misuse

• Opening or using more than one account, or playing on an account registered in someone else's name.
• Acting together with other players, or using the same device, network or household, to claim a single offer more than once.
• Stake patterns that cover most outcomes of a game, and low-risk betting used only to clear a wagering requirement.
• Using payment methods that are not held in your own name, or giving details that cannot be verified.
• Using software, errors or faults in a game to affect the outcome of a promotion.

Changes to promotions

We may change, suspend or end a promotion at any time, including where an offer has been published with an error. Where we do, we will honour bonuses already correctly credited and wagering already completed, unless the offer was obtained through misuse.

If you disagree with a decision we have taken about a bonus, contact our support team. Your case will be looked into under the complaints process set out in our general terms and conditions.

Our promotions are open to players aged 18 or over only. A bonus should never be a reason to deposit or stake more than you planned. The following controls are available in your account at any time:

• Deposit, loss and stake limits, which you can set over the periods shown in your account.
• A time-out, which closes your account to play for a short period that you choose.
• Self-exclusion, which blocks play and promotional contact for a longer period.
• Reality checks and session reminders, which you can switch on in your account settings.

We will not send you promotional messages while a self-exclusion or marketing opt-out is in place, and you can change your marketing preferences in your account settings or by writing to us.

Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline. GamStop allows you to block yourself from licensed online gambling sites in Great Britain through a single registration.

For anything to do with a bonus on your account, including a credit that has not arrived, use the live chat on the site or e-mail support@casinogamdom.co.uk. Please include your username and the name of the offer.