Contact Us

This page sets out how to reach our support team, what details to include when you write to us, and how we handle complaints about your account with us.

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How to reach us

Live chat is the quickest way to reach us and is open 24/7 from any page of the site once you are signed in. You can also write to us by e-mail at any time, and we answer messages in the order they arrive.

Live chat - available around the clock for account, payment and game questions.
E-mail - support@casinogamdom.co.uk, best for documents or anything you want in writing.

What to have ready when you write

Including these details in your first message usually saves a round of questions.

The username and e-mail address registered to your account.
The game or transaction concerned, with the reference shown in your account history.
The date and approximate time, and your device and browser.
A short description of what happened and what you expected instead.

Questions we commonly help with

Account setup, access and verification, including the documents we need before a withdrawal.
Deposits, withdrawals, payment methods and the processing times shown in the cashier.
Bonuses, promotions and the wagering terms that apply to them.
Technical issues such as a game that will not load or a round that did not finish.
Safer gambling tools, including deposit limits, time-outs and self-exclusion.

Complaints

If you are unhappy with something, write to support@casinogamdom.co.uk with Complaint in the subject line and include the details listed above. We acknowledge your message, look into it with the teams involved and reply with our answer once the checks are complete. Please keep the reference we give you so we can pick the matter up again if needed.